Feedback as a Gift: Our Philosophy on Continuous Improvement

The Review That Changed Everything

Last week, we received honest feedback from Kendra, a guest visiting Winnipeg from Vancouver. For many hosts, critical feedback can feel like a gut punch—a blemish on an otherwise stellar record. But we chose to see it differently.

Kendra's feedback was honest and constructive. She appreciated our home's quirky character, central location, easy driveway parking, and comfortable beds. But she also pointed out a real issue: the shower was "old and finicky."

Our Philosophy: Feedback is a Gift

Here's what we believe: every review, regardless of the star rating, is an opportunity to become better hosts.

Could we have been defensive? Sure. Could we have dismissed her feedback? Absolutely. But that would be missing the point entirely.

Kendra came to Winnipeg from Vancouver with certain expectations. We didn't meet them. That's on us—and that's valuable information.

The Power of Communication (During Your Stay)

We always encourage our guests to reach out with any concerns during their stay. A conversation can solve almost any issue in real-time. A finicky shower knob? We could have walked Kendra through the quirks or sent someone over to help. But we understand that guests don't always feel comfortable speaking up, or sometimes issues only become apparent in hindsight.

Our goal is simple: we want every guest to have a five-star experience. That means being responsive, proactive, and genuinely committed to your comfort. When something isn't right, we want the chance to make it right—immediately.

That's why post-stay reviews are so important. They tell us what we're missing and help us continuously elevate the experience for everyone.

Walking the Talk: Our Immediate Response

Within 48 hours of receiving Kendra's review, we didn't just respond with words—we took action:

Transforming the Shower Experience

We're really excited about this one. Our home has incredible 1950s character, but that doesn't mean the bathroom experience should stay in the 1950s. We're transforming the shower into a modern spa-like experience—think rainfall shower heads, multiple massage jets, and premium amenities that would make any boutique hotel jealous.

While the physical size of the shower isn't something we can change yet, we can absolutely elevate the experience within that space. No more finicky knobs. No more compromises. Just a luxurious, relaxing shower experience that brings our mid-century home into modern times while maintaining its vintage charm.

Elevating the Decor

Kendra appreciated our home's character, which told us we're on the right track—but we can do better. We immediately ordered:

• Premium throw blankets in sage green, dark green, and yellow (soft, plush, and cozy)
• Boho corduroy decorative throw pillow covers
• A large framed world map canvas art piece for the master bedroom
• Stainless steel wine glasses for a touch of elegance

The Bigger Picture

We're not just trying to address one review. We're committed to being the kind of hosts who genuinely listen and evolve.

This is what we've always done: constantly asking ourselves, "If we were traveling from out of town with high expectations, would this delight us?" Kendra's feedback simply reinforced that this approach works—when we listen, we learn, and when we learn, we improve.

Our Promise to You

Whether you're our next guest or a future one months from now, here's what we promise:

• We listen. Your feedback matters, whether it's 5 stars or 3 stars.
• We act. Feedback without action is just noise. We invest in real improvements.
• We're here for you. Please reach out during your stay if anything isn't perfect. We want to fix it.
• We never stop improving. There's no "good enough" when it comes to hospitality.

Thank You, Kendra

We mean it when we say we'd love to host Kendra again. Not because we want a chance to "fix" her rating, but because we want her to experience the improvements she inspired. She took the time to be honest, and that honesty is making our home better for everyone who stays after her.

That's the power of thoughtful feedback. That's the philosophy we're building on.

Your Feedback Matters

If you're a past guest reading this, thank you. Your reviews—all of them—have shaped who we are as hosts.

If you're considering booking with us, know that you're not just getting a place to stay. You're staying with hosts who genuinely care about your experience and are always working to make it better.